Product Shipping and Returns
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The below estimates are correct, providing the product ordered is in stock and available to sell. We will notify you if there will be a delay in the shipment of your order.
Please email email@example.com if you parcel hasn’t arrived within the specified times listed.
Please note, during promotional periods of high traffic, order dispatch may take up to 48 hours.
Please allow regular Australia Post delivery 3-4 days. Australia Post Express, if ordered prior to 2pm, should arrive next day. If in NT or WA, please refrain from selecting Express as Auspost can not guarantee on time delivery.
International shipments may require 10 - 12 working days to arrive.
Taxes and import duties for your country are not included in the product cost or delivery fee. Please be aware that you may be required to pay these upon receipt. Please allow an extra couple of days, as your order may be caught in customs.
Please take the above as approximate time periods for delivery. We do not post on Victorian Public Holidays. Orders placed on friday, will be sent the following monday.
We will do our best to ensure the above, however, sometimes things are out of our control. We appreciate your patience, and will do all in our power to assist with your Vanishing Elephant delivery.
RETURN OR EXCHANGE
We happily accept returns/exchanges on full-priced product in their original condition (unworn/unwashed) within 14 days of receipt. Please note return shipping for exchanges and returns is at your own expense.
All sale purchases are final sales, and cannot be exchanged or returned for any reason unless faulty. Please choose carefully when purchasing reduced product.
Under no circumstances are online orders to be returned directly to our retail stores. Product purchased online may not be exchanged in store and vice-versa.
If you have any concerns regarding our returns policy, please contact firstname.lastname@example.org
prior to making your purchase.
How do I return an item?
For all exchange requests, contact us at email@example.com within 48 hours of receiving your order and we will issue you with a Returns Authorisation Number (RA#).
Please provide a brief explanation of your return/exchange, including your order number. All items are to be returned within 14 days from the date of issue of your RA#. Items received after the 14-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
Please send your returned goods along with valid RA# and proof of purchase to:
Vanishing Elephant Online
Shop 9 Albert Coates Lane
For security and peace of mind, we recommend that you use an insured registered post to ensure safe and documented delivery as we are not liable for any lost returned items.
Please note that garment tags must remain attached, and any item returned that is soiled or damaged will be sent back to you at your own expense. We only accept footwear if they are returned in their original undamaged shoe boxes, without sole markings. We recommend trying shoes on a soft surface. Jewellery may be exchanged with the exception of earrings.